Legal notice

ZOERAM Legal Notice

Effective Date: 12 July 2026
Last Updated: 12 July 2026

Website Ownership and Operation

This website and online store are owned and operated by:

Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Principal Business Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India
Customer-Support Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Throughout this Legal Notice, the terms “ZOERAM”, “we”, “us” and “our” refer to Rihan Raza, operating the online store under the trading name ZOERAM.

Website Usage

By accessing, browsing or using this website, you agree to use it only for lawful purposes and in accordance with:

  • This Legal Notice
  • ZOERAM’s Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Product-specific conditions
  • Any other policies displayed on the website

You must not use this website in any manner that may:

  • Violate any applicable law or regulation
  • Interfere with the website’s security, availability or operation
  • Introduce viruses, malware or other harmful code
  • Attempt to access another customer’s account or personal information
  • Submit fraudulent orders, payments, returns or refund requests
  • Misuse discounts, promotions, coupons or referral programmes
  • Copy or commercially exploit website content without authorization
  • Falsely represent an association, partnership or affiliation with ZOERAM

ZOERAM may reasonably restrict access to the website where fraudulent, unlawful, harmful or unauthorized activity is suspected.

Product and Website Information

ZOERAM makes reasonable efforts to ensure that product descriptions, images, specifications, measurements, prices, availability and other information displayed on the website are accurate and current.

However:

  • Product colours may appear slightly different because of lighting, photography or screen settings.
  • Minor manufacturing, measurement, packaging or design variations may occur.
  • Product packaging may be changed or updated by the manufacturer.
  • Information may occasionally contain typographical, pricing, technical or system errors.
  • Product prices and availability may change before an order is accepted.

ZOERAM may correct errors, update information or modify website content when reasonably necessary.

Where a customer receives a damaged, defective, incorrect or materially misdescribed product, the matter will be handled according to the applicable ZOERAM Return & Refund Policy and applicable consumer law.

Pricing and Availability

Unless otherwise stated, all prices displayed on the ZOERAM website are shown in Indian Rupees.

The final amount payable may include:

  • Product price
  • Applicable taxes
  • Shipping charges
  • Cash on Delivery charges, where applicable
  • Convenience charges, where clearly disclosed
  • Applicable discounts or promotional offers

The final payable amount will be displayed during checkout before the customer confirms the order.

Adding a product to the cart does not reserve the product or guarantee its availability.

ZOERAM may correct genuine pricing or technical errors. If an affected order cannot be fulfilled, the customer may be contacted or the order may be cancelled and any applicable payment received will be refunded.

Order Acceptance

Placing an order through the ZOERAM website does not automatically guarantee acceptance.

An order may be refused, restricted or cancelled for reasons including:

  • Product unavailability
  • Payment failure or unsuccessful verification
  • Incorrect pricing or product information
  • Incomplete or inaccurate customer details
  • Unserviceable delivery location
  • Suspected fraudulent or unauthorized activity
  • Misuse of offers, discounts or Cash on Delivery
  • Technical, inventory, operational or logistical issues
  • Orders suspected to have been placed for unauthorized resale

If ZOERAM cancels a prepaid order, the applicable payment received will be refunded through the original payment method or another suitable method where necessary.

Intellectual Property

Unless otherwise stated, all content displayed on this website is owned by, licensed to or lawfully used by ZOERAM.

This content may include:

  • ZOERAM’s brand name
  • Logos and monograms
  • Product descriptions
  • Written website content
  • Photographs and videos
  • Graphics and illustrations
  • Website layout and design
  • Promotional materials
  • Advertising creatives
  • Product-page content

Website content may not be copied, reproduced, republished, modified, distributed, commercially exploited or used to falsely represent an association with ZOERAM without prior written permission from the relevant rights holder.

Limited personal and non-commercial use of the website is permitted.

Third-party brand names, trademarks, product names and copyrighted materials remain the property of their respective owners.

Third-Party Services and Links

ZOERAM may use or provide access to third-party services, including:

  • Payment gateways
  • Banks and payment processors
  • Shipping and courier providers
  • Website-hosting services
  • Analytics platforms
  • Advertising and marketing platforms
  • Social-media services
  • Email, SMS and WhatsApp communication providers
  • Customer-support tools
  • AI-chatbot providers

Independent third parties may operate according to their own terms, policies and privacy practices.

ZOERAM is not responsible for the independent content, security or privacy practices of an external website merely because a link to that website appears on the ZOERAM store.

This section does not remove any responsibility that ZOERAM may have regarding third-party services selected or arranged for fulfilling a customer order.

AI Chatbot Notice

ZOERAM may provide an AI-powered chatbot to offer general assistance regarding:

  • Products
  • Orders
  • Delivery
  • Shipping
  • Order tracking
  • Returns
  • Refunds
  • Exchanges
  • Store policies

Chatbot responses are generated automatically and may occasionally be incomplete, inaccurate or based on a misunderstanding of the customer’s question.

Customers must not share the following information through the chatbot:

  • Passwords
  • One-Time Passwords or OTPs
  • UPI PINs
  • Card PINs
  • Complete credit or debit card details
  • Internet-banking passwords
  • Unnecessary sensitive personal information

The chatbot will not make final decisions regarding refunds, damaged-product claims, payment disputes or matters requiring manual verification.

For an order-specific complaint, payment issue, damaged-product claim or legal concern, customers should contact:

Email: support@zoeram.com
WhatsApp: +91 9141051586

Where a chatbot response conflicts with an officially published ZOERAM policy or written confirmation from an authorized ZOERAM representative, the officially published policy or authorized confirmation will apply, subject to applicable law.

Chatbot conversations and related information will be handled according to the ZOERAM Privacy Policy.

Website Availability

ZOERAM aims to keep its website and services reasonably accessible and operational.

However, temporary interruption or unavailability may occur because of:

  • Scheduled maintenance
  • Technical faults
  • Website-hosting problems
  • Internet or network interruption
  • Security updates
  • Payment-provider disruption
  • Courier-system interruption
  • Events outside ZOERAM’s reasonable control

ZOERAM does not guarantee that every website feature will remain available, uninterrupted or completely error-free at all times.

Responsible Product Use

Customers should carefully review:

  • Product descriptions
  • Product specifications
  • Usage instructions
  • Safety information
  • Warning labels
  • Care instructions
  • Eligibility or suitability information

Products must be used only for their intended purpose and according to the instructions provided with the product.

ZOERAM will not be responsible for damage arising solely from customer misuse, unauthorized modification, improper storage or use contrary to the provided instructions, except where responsibility cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, ZOERAM will not be responsible for indirect or consequential losses that were not reasonably foreseeable and were not directly caused by a breach attributable to ZOERAM.

ZOERAM will not be responsible solely for interruptions, delays or failures caused by circumstances outside its reasonable control.

Nothing in this Legal Notice excludes or restricts liability or customer rights relating to:

  • Fraud or fraudulent misrepresentation
  • Wilful misconduct
  • Legally actionable negligence
  • Defective products or applicable product liability
  • Unfair trade practices
  • Statutory consumer protections
  • Any responsibility that applicable law does not permit ZOERAM to exclude or restrict

Nothing in this Legal Notice is intended to prevent a customer from using any remedy or consumer grievance mechanism available under applicable Indian law. India’s Consumer Protection Act provides protections for consumer interests and authorizes measures addressing unfair practices in e-commerce.

No Professional Advice

Information provided on the ZOERAM website or through its chatbot is intended only for general shopping, product-information and customer-support purposes.

It should not be treated as:

  • Medical advice
  • Legal advice
  • Financial advice
  • Professional health advice
  • A substitute for guidance from a qualified professional

Customers should consult an appropriate qualified professional where a product’s use may relate to a medical condition, injury, legal issue, financial matter or other professional concern.

Privacy and Data Protection

Personal information collected through the website, checkout, customer support or chatbot will be handled according to the ZOERAM Privacy Policy.

Customers should not submit unnecessary sensitive information through website forms, email, WhatsApp or chatbot conversations.

For privacy-related requests or concerns, customers may contact:

Email: support@zoeram.com

Grievance Redressal

For complaints relating to an order, product, payment, delivery, refund, website service, chatbot response or customer-support experience, please contact:

Grievance Officer: Rihan Raza
Designation: Grievance Officer – ZOERAM
Email: support@zoeram.com
WhatsApp/Contact Number: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India

Customers should include:

  • Their full name
  • Order number, where applicable
  • Registered email address or phone number
  • A clear description of the complaint
  • Relevant photographs, videos or transaction references, where applicable

ZOERAM will aim to acknowledge consumer complaints within 48 hours and address them within one month from the date of receipt, subject to the nature and complexity of the complaint and applicable law. This grievance framework is aligned with the official Consumer Protection (E-Commerce) Rules information published by India’s Department of Consumer Affairs.

Changes to This Legal Notice

ZOERAM may update this Legal Notice from time to time to reflect changes in:

  • Business operations
  • Website features
  • Products or services
  • Service providers
  • Store policies
  • Legal or regulatory requirements
  • Security or technical requirements

The revised Legal Notice will be posted on this page with an updated “Last Updated” date.

Changes will apply from the stated effective date and will not ordinarily remove rights already accrued under an accepted order, except where required by applicable law.

Governing Law

This Legal Notice will be governed by the applicable laws of India.

Customers are encouraged to contact ZOERAM first so that any concern can be reviewed and an appropriate resolution attempted.

Nothing in this Legal Notice restricts a consumer from approaching a court, consumer commission, regulator or statutory grievance mechanism having jurisdiction under applicable Indian law.

Contact Us

For questions regarding this Legal Notice, please contact:

Store Name: ZOERAM
Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India

ZOERAM is committed to providing customers with a safe, transparent and trustworthy shopping experience.