Terms of service

Terms of Service

Introduction

Welcome to ZOERAM. These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

Please read them carefully before using our website.

 

Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, current, and complete.
  • You are responsible for maintaining the confidentiality of your account information and password.

We reserve the right to suspend or terminate accounts that provide false information or engage in suspicious activity.

 

Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change product prices at any time without prior notice
  • Modify or discontinue products or services without liability

Payments must be completed through our approved payment methods. Orders will only be processed after successful payment confirmation or valid Cash on Delivery confirmation where applicable.

 

Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and details are accurate and up to date.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or manufacturing differences.
  • We do not guarantee that product descriptions or other website content are completely error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

 

Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit product quantities
  • Cancel orders suspected of fraud, unauthorized activity, or misuse

If your order is canceled after payment has been processed, an appropriate refund will be initiated.

 

Shipping and Delivery

We aim to process and ship orders within the estimated timelines provided on our website.

However:

  • Delivery times may vary depending on location, courier services, weather conditions, or other external factors.
  • Delays beyond our reasonable control may occur.

ZOERAM is not liable for delays caused by third-party shipping providers.

Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries due to incorrect addresses or contact details.

 

Returns and Refunds

We want customers to have a positive shopping experience.

Return and refund eligibility may depend on:

  • Product condition
  • Return request timing
  • Product category
  • Applicable return policies listed on the product page

Refunds, where approved, will be processed through the original payment method within a reasonable timeframe.

We reserve the right to refuse returns or refunds that do not meet our return policy conditions.

 

Prohibited Uses

You agree not to use our website:

  • For unlawful or fraudulent activities
  • To violate any local, national, or international laws
  • To distribute malicious software or harmful code
  • To interfere with website security or operations
  • To misuse discounts, promotions, or referral systems

Any misuse may result in account suspension, legal action, or permanent restriction from our services.

 

Intellectual Property

All content on this website, including logos, text, graphics, images, product listings, and website design, is the property of ZOERAM and protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

 

Limitation of Liability

To the fullest extent permitted by law, ZOERAM shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, revenue, or data
  • Delays or interruptions in service
  • Issues caused by third-party platforms or payment providers

Our total liability shall not exceed the amount paid by the customer for the specific product or service in question.

 

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in India.

 

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

 

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: ZOERAM

Email:  support@zoeram.com

WhatsApp Support: +91 9141051586
Customer Support Available In: 24x27

We are committed to providing a safe, transparent, and trustworthy shopping experience for our customers.