Privacy Policy

Effective Date: 12 July 2026
Last Updated: 12 July 2026

1. Introduction

At ZOERAM, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains:

• What personal information we collect
• How and why we use it
• How it may be shared
• How long it may be retained
• The choices and rights available to you
• How you can contact us regarding your personal information

This Privacy Policy applies when you visit the ZOERAM website, create an account, place an order, use our AI chatbot, contact customer support, submit a review, participate in a promotion, subscribe to marketing communications or otherwise interact with ZOERAM.

Where processing requires your consent, ZOERAM will seek consent through an appropriate notice, checkbox, banner or other consent mechanism.

You may withdraw consent for consent-based processing using the methods described in this Privacy Policy, subject to applicable law.

Certain information may also be processed where reasonably necessary to fulfil an order, provide a requested service, prevent fraud, maintain security, comply with legal obligations or for another purpose permitted under applicable law.

2. Who We Are

The business responsible for determining how and why personal information is processed is:

Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Principal Business Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India
Customer-Support Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Throughout this Privacy Policy, the words “ZOERAM”, “we”, “us” and “our” refer to Rihan Raza, operating the online store under the trading name ZOERAM.

3. Information We Collect

The information we collect depends on how you interact with ZOERAM.

Identity and Contact Information

This may include:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• PIN code
• Account or customer-profile information

Order and Transaction Information

This may include:

• Products purchased or viewed
• Order number
• Order value
• Payment and transaction status
• Shipping and delivery information
• Tracking details
• Cancellation records
• Return, refund, replacement or exchange records
• Discount codes and promotional offers used

Payment Information

Payments are processed through third-party payment gateways and payment-service providers.

ZOERAM may receive limited transaction information, such as:

• Payment status
• Transaction reference
• Payment method
• Refund status

Payment credentials are processed according to the payment provider’s own security practices and privacy policies.

ZOERAM will never ask you to share your:

• OTP
• UPI PIN
• Card PIN
• Internet-banking password
• Complete card credentials

You must not share such information through email, WhatsApp, customer support or the ZOERAM AI chatbot.

Device and Usage Information

When you use our website, certain technical and usage information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Links clicked
• Date and time of visits
• Time spent on the website
• Referring website or advertising source
• Shopping activity and website interactions
• Cookie identifiers and similar technical information

Communications and Customer-Support Information

We may collect information that you provide when you:

• Contact customer support
• Submit a return, refund or complaint request
• Communicate through email, WhatsApp, SMS or another channel
• Submit a product review
• Respond to a survey
• Participate in a promotion
• Use the ZOERAM AI chatbot

This information may include the contents of your message, order details, photographs, videos and other supporting information submitted by you.

Marketing Preferences

We may collect information about:

• Whether you agreed to receive promotional communications
• Your email or SMS subscription preferences
• Your interactions with marketing communications
• Your decision to unsubscribe or withdraw marketing consent

4. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, complete a form or contact us
• Automatically through cookies, pixels and similar technologies
• Through payment, shipping, analytics, advertising, chatbot and technology providers
• When you interact with our emails, advertisements or social-media content
• From another person who places an order or provides delivery information on your behalf
• From fraud-prevention, verification or security providers where reasonably necessary

5. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Confirm payments and transactions
• Arrange shipping and delivery
• Provide order tracking
• Verify Cash on Delivery orders
• Send order confirmations and delivery updates
• Handle cancellations, returns, refunds, replacements and exchanges
• Provide customer support
• Respond to questions, complaints and requests
• Operate and improve our AI chatbot
• Verify customer identity where reasonably necessary
• Detect and prevent fraud, misuse or unauthorized activity
• Protect the security of our website, customers and systems
• Improve our products, website and shopping experience
• Understand website performance and customer interactions
• Personalize content and product recommendations
• Measure advertising and promotional performance
• Send promotional communications where you have chosen to receive them
• Maintain accounting, tax, transaction and business records
• Comply with legal obligations and lawful requests
• Establish, exercise or defend legal claims

We aim to collect and use only the information reasonably necessary for the relevant purpose.

6. AI Chatbot and Automated Support

ZOERAM may provide an AI-powered chatbot for general assistance regarding:

• Products
• Orders
• Shipping and delivery
• Order tracking
• Returns and refunds
• Store policies
• Customer-support questions

Chatbot conversations may be automatically processed and may be retained or accessed by ZOERAM and the technology providers that help us operate the chatbot.

The chatbot may use information available from the store, including product information, published policies and order-related information where the relevant access has been enabled.

Chatbot responses may occasionally be incomplete, inaccurate or based on a misunderstanding of the customer’s question.

The chatbot does not make final decisions regarding refunds, payment disputes, damaged-product claims or other matters requiring manual verification.

Please do not share passwords, OTPs, UPI PINs, card PINs, complete card details or unnecessary confidential information through the chatbot.

For matters requiring manual review, contact:

Email: support@zoeram.com
WhatsApp: +91 9141051586

7. Marketing Communications

We may send promotional emails, SMS messages, WhatsApp messages or other marketing communications only where permitted and based on your choices or consent.

You may unsubscribe or withdraw your marketing consent at any time by:

• Selecting the unsubscribe option in a promotional message
• Updating available communication preferences
• Asking us to remove you from marketing communications
• Contacting support@zoeram.com

Withdrawing marketing consent will not prevent ZOERAM from sending essential transactional or service communications, including:

• Order confirmations
• Payment updates
• Delivery and tracking updates
• Return or refund updates
• Security notifications
• Replies to customer-support requests

8. Cookies and Similar Technologies

ZOERAM and its service providers may use cookies, pixels, tags and similar technologies where enabled on our website.

These technologies may help us:

• Keep the website functioning
• Remember cart items and customer preferences
• Maintain website and account security
• Understand website traffic and performance
• Improve the shopping experience
• Measure advertising effectiveness
• Display relevant content, products or promotions

Some cookies may be necessary for the website to operate. Other cookies may relate to analytics, personalization or advertising.

Where an appropriate cookie or consent banner is available, you may use it to manage non-essential cookie preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

9. Analytics and Advertising

Where enabled, ZOERAM may use analytics and advertising services to understand website usage, measure marketing performance and display relevant advertisements.

These services may process information such as:

• Device and browser information
• IP address
• Cookie or advertising identifiers
• Pages and products viewed
• Cart and purchase activity
• Advertising interactions
• Limited contact information where matching features have been enabled and lawfully used

Analytics and advertising providers may process information according to their own privacy policies.

Customers may manage applicable cookie and advertising preferences through available consent controls, browser settings and platform-specific privacy settings.

10. How We Share Information

We may share personal information only where reasonably necessary with service providers that help us operate our business, including:

• E-commerce and website-hosting providers
• Payment gateways and payment processors
• Shipping, courier and logistics partners
• Order-management and fulfilment providers
• Customer-support and AI-chatbot providers
• Email, SMS and communication providers
• Analytics and website-performance providers
• Advertising and marketing platforms
• Fraud-prevention and security providers
• Cloud-storage and technology providers
• Accountants, auditors, legal advisers and professional consultants

These providers may process information for the services they provide, according to their agreements, legal obligations and privacy practices.

We may also disclose information:

• When required by applicable law or a lawful government request
• To investigate or prevent fraud, harm, misuse or unlawful activity
• To protect the rights, property or security of ZOERAM, its customers or another person
• In connection with a merger, acquisition, restructuring or transfer of business assets
• Where you have directed, authorized or consented to the disclosure

ZOERAM does not sell or rent customers’ personal information for monetary consideration.

11. Third-Party Websites and Services

Our website may contain links to independent third-party websites, platforms or services.

ZOERAM does not control the security, content or privacy practices of independent third parties.

Customers should review the relevant third party’s privacy policy before providing personal information through its website or service.

12. International Data Processing

Some of ZOERAM’s technology, hosting, payment, analytics, communication or chatbot providers may operate or store information outside India.

Where personal information is processed outside India, ZOERAM will seek to use service providers and arrangements that handle information according to applicable contractual and legal requirements.

Information processed in another country may also be subject to the laws and lawful-access requirements of that country.

13. Data Retention

ZOERAM retains personal information only for as long as reasonably necessary to:

• Fulfil orders
• Provide customer support
• Handle returns, refunds and complaints
• Maintain transaction, accounting and tax records
• Prevent fraud and protect security
• Resolve disputes
• Comply with applicable legal obligations
• Establish, exercise or defend legal claims

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal, technical and operational limitations.

14. Data Security

ZOERAM uses reasonable technical, organizational and administrative measures designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Accidental disclosure
• Unauthorized destruction

We also seek to use service providers that maintain reasonable data-protection and security practices.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and immediately contact ZOERAM if they suspect unauthorized use of their account or personal information.

15. Personal-Data Breaches

If ZOERAM becomes aware of a personal-data breach, we will take reasonable steps to:

• Investigate the incident
• Limit or reduce potential harm
• Secure affected systems
• Work with relevant service providers
• Notify affected individuals or relevant authorities where required under applicable law

Customers should promptly report suspected privacy or account-security issues to support@zoeram.com.

16. Your Privacy Rights and Choices

Subject to applicable law and reasonable identity verification, you may request to:

• Access information relating to your personal data
• Correct inaccurate or incomplete information
• Update your contact or account information
• Request deletion or erasure where applicable
• Withdraw consent for consent-based processing
• Opt out of marketing communications
• Raise a grievance regarding the handling of your information
• Request information about relevant processing activities
• Nominate another person to exercise applicable rights where recognized by law

Certain requests may be restricted where information must be retained for:

• Legal or regulatory compliance
• Accounting or taxation
• Transaction records
• Fraud prevention
• Security
• Dispute resolution
• The establishment, exercise or defence of legal claims

Withdrawal of consent will not affect processing lawfully completed before the withdrawal.

Withdrawing consent may also affect our ability to provide a service that reasonably requires the relevant information.

17. How to Submit a Privacy Request

To request access, correction, updating, withdrawal of consent, applicable deletion or other privacy assistance, please contact:

Email: support@zoeram.com

Please include:

• Your full name
• Registered email address or phone number
• Relevant order number, where applicable
• The type of privacy request
• A clear description of the information or issue involved

ZOERAM may request additional information reasonably necessary to verify your identity and prevent unauthorized access to customer information.

We will review and respond within a reasonable period and according to applicable law.

18. Children’s Privacy

The ZOERAM store is intended for individuals who are legally capable of entering into a purchase transaction.

Individuals under the age of 18 should use the website and place orders only with the involvement, authorization or supervision of a parent or lawful guardian.

ZOERAM does not knowingly collect or process a child’s personal information without appropriate parental or guardian involvement where required under applicable law.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter and take suitable action.

19. Changes to This Privacy Policy

ZOERAM may update this Privacy Policy to reflect changes in:

• Business practices
• Website features and technologies
• Service providers
• Store operations
• Legal or regulatory requirements
• Privacy and security practices

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

Where a material change requires additional notice or consent under applicable law, ZOERAM will take reasonable steps to provide it.

20. Privacy and Grievance Contact

For questions, requests or complaints relating to privacy, cookies, marketing preferences, AI-chatbot information or personal-data processing, please contact:

Privacy and Grievance Contact: Rihan Raza
Designation: Grievance Officer – ZOERAM
Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Email: support@zoeram.com
WhatsApp/Contact Number: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India

When submitting a privacy request or complaint, please provide your full name, registered contact information, relevant order number where applicable and a clear description of your concern.

ZOERAM will make reasonable efforts to review and respond to privacy concerns fairly, securely and as promptly as reasonably possible.