Refund policy
Return & Refund Policy
Introduction
At ZOERAM, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges.
Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must be returned with original packaging, tags, accessories, manuals, and invoices (if applicable).
- The return request must be initiated within the allowed return timeframe.
- The product must not fall under the non-returnable category mentioned below.
We reserve the right to reject returns that do not meet our return conditions.
Return Timeframe
Customers may request a return within:
7 DAYS
from the date of delivery.
Return requests submitted after the allowed period may not be accepted.
Refund Process and Timing
Once we receive and inspect the returned product:
- Customers will be notified regarding approval or rejection of the refund.
- Approved refunds will be processed to the original payment method.
Estimated refund processing time:
REFUND PROCESSING TIME → 5-7 Business Days
Please note:
- Banks or payment providers may take additional time to reflect the refund in your account.
- Shipping charges (if applicable) may not be refundable unless the return is due to our error or a defective product.
Exchange Options
We may offer exchanges for:
- Damaged products
- Defective products
- Incorrect items received
- Size or variant issues (where applicable)
Exchange availability depends on product stock and category.
To request an exchange, please contact us at:
EMAIL ADDRESS → support@zoeram.com
WhatsApp Support: +91 9141051586
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please contact us within 48 hours of delivery.
- Share clear photos/videos of the product and packaging for verification.
Once verified, we will arrange:
- Replacement
- Exchange
- Refund
depending on the situation and product availability.
Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Used or damaged products caused by customer misuse
- Personal care or hygiene products
- Customized or personalized items
- Digital/downloadable products
- Clearance or final sale items
- Gift cards (if applicable)
Non-returnable items will be clearly mentioned on the product page where applicable.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by ZOERAM.
- For customer-initiated returns (such as change of mind), return shipping charges may need to be paid by the customer.
Shipping fees paid during the original purchase may be non-refundable unless otherwise stated.
Return Process
To initiate a return:
- Contact our support team with your order details.
- Share the reason for return along with photos/videos if required.
- Wait for return approval and instructions from our team.
- Ship the product as instructed or arrange pickup if available.
Returns sent without prior approval may not be accepted.
Cancellations
Orders may only be canceled before they are shipped.
Once the order has been dispatched, cancellation requests may not be possible and the order will fall under the return process instead.
Contact Us
For any return, refund, or exchange-related questions, please contact us:
Store Name: ZOERAM
Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer Support Available In: 24x27
We are committed to handling customer concerns fairly, transparently, and as quickly as possible.