Shipping policy

Shipping Policy

Effective Date: 12 July 2026
Last Updated: 12 July 2026

Introduction

Thank you for shopping with ZOERAM.

We are committed to processing and delivering your orders safely, efficiently and as promptly as reasonably possible.

This Shipping Policy explains our order-processing timelines, delivery estimates, shipping charges, tracking process, service area and procedures for delivery-related issues.

Shipping Service Area

ZOERAM currently accepts and delivers orders only within India.

Delivery availability depends on the serviceability of the customer’s PIN code and the availability of our courier and logistics partners.

Certain products, payment methods or delivery services may not be available for every location.

Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement, payment confirmation or Cash on Delivery verification, where applicable.

Orders are normally processed from Monday to Saturday, excluding public holidays.

Please note:

  • Processing time is separate from shipping and delivery time.
  • Orders placed on Sundays or public holidays may begin processing on the next business day.
  • High-demand periods, promotional sales, product availability issues or holidays may result in slightly longer processing times.
  • Orders requiring customer verification may be placed on hold until the necessary confirmation is completed.

Once your order has been processed and shipped, tracking information will generally be shared through email, SMS, WhatsApp or another available communication channel.

Shipping Methods

ZOERAM works with courier and logistics partners to deliver orders across serviceable locations in India.

Available delivery methods may include:

  • Standard Shipping
  • Express Shipping, where displayed as available during checkout

The available shipping method will depend on:

  • Delivery location
  • PIN-code serviceability
  • Product type
  • Courier availability
  • Order value
  • Other operational factors

Express Shipping is not guaranteed for every order or location. Any additional express-delivery charge will be displayed during checkout before the order is confirmed.

Cash on Delivery

Cash on Delivery may be available for eligible products, order values and serviceable PIN codes.

COD availability will be displayed during checkout where applicable.

ZOERAM may verify a COD order through phone, email, SMS, WhatsApp, OTP or another reasonable verification method before processing it.

A COD order may be delayed or cancelled if:

  • Verification cannot be completed
  • The provided contact details are incorrect
  • The delivery address is not serviceable
  • Fraudulent or abusive ordering activity is reasonably suspected
  • Multiple previous orders have been refused or remained undelivered

Any COD charge, where applicable, will be clearly displayed during checkout.

Shipping Charges

The standard shipping charge is:

Standard Shipping Fee: ₹49

Free standard shipping is available on eligible orders with an order value of ₹599 or more.

Any applicable shipping, COD, express-delivery or other delivery-related charge will be displayed during checkout before the customer confirms the order.

ZOERAM may occasionally offer promotional free shipping or discounted shipping during special campaigns. Such offers may be subject to:

  • Minimum order value
  • Selected products or categories
  • Validity period
  • Serviceable locations
  • Other conditions displayed with the offer

Discounts, cancellations or product returns may affect free-shipping eligibility where reasonably applicable.

Estimated Delivery Timeframes

After the order has been processed and shipped, estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 and Tier 3 Cities: 4–7 business days
  • Rural or Remote Areas: 5–10 business days

These are estimated timelines and not guaranteed delivery dates.

Delivery may take longer because of circumstances including:

  • Weather conditions
  • Courier-network delays
  • Remote or difficult-to-access locations
  • Public holidays
  • Regional restrictions
  • Transport disruption
  • Customer unavailability
  • Incorrect or incomplete delivery information
  • Unexpected logistical, technical or operational issues
  • Events outside ZOERAM’s reasonable control

ZOERAM will make reasonable efforts to assist customers when a significant delivery issue is reported.

Order Tracking

Once an order has been shipped, tracking information may be sent through:

  • Email
  • SMS
  • WhatsApp, where applicable
  • The ZOERAM order-tracking facility

Tracking information may take up to 24–48 hours after shipment confirmation to become active or show movement on the courier partner’s system.

Customers can use the provided tracking number or link to view the latest available shipment status.

Courier tracking updates are provided by the relevant logistics partner and may occasionally be delayed.

Address and Contact Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Complete shipping address
  • Landmark, where required
  • Correct PIN code
  • Active phone number
  • Valid email address

Customers should carefully check their information before confirming an order.

If incorrect information has been entered, please contact ZOERAM immediately at support@zoeram.com or through WhatsApp at +91 9141051586.

ZOERAM will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after processing or dispatch.

Delivery delays, failed delivery attempts or additional re-shipping costs may arise where the customer has provided incorrect or incomplete information.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

Customers should first check the courier tracking link for the latest available update.

If the shipment has not moved for an unusually long period or has passed the estimated delivery timeframe, please contact ZOERAM with:

  • Order number
  • Registered phone number or email
  • Tracking number, where available
  • A short description of the issue

Our support team will review the available information and coordinate with the courier partner where appropriate.

Lost Shipments

If a shipment appears to be lost, customers should contact ZOERAM as soon as possible.

ZOERAM may initiate an investigation with the courier partner.

A replacement, re-shipment, refund or another suitable resolution may be provided after the shipment has been investigated and confirmed as lost, subject to product availability, payment status and applicable circumstances.

A shipment will not automatically be considered lost solely because of a temporary tracking delay.

Damaged, Defective or Incorrect Deliveries

If an order is delivered with:

  • A damaged product
  • A defective product
  • An incorrect product
  • Missing products or components
  • Materially damaged packaging affecting the product

the customer should contact ZOERAM within 48 hours of delivery.

Customers may be asked to provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • Shipping label photographs
  • An unboxing or issue video, where reasonably required
  • A clear description of the issue

The issue will be reviewed according to the ZOERAM Return & Refund Policy.

Please retain the product, packaging, labels and accessories until the support team completes the review.

Failed Delivery Attempts

A delivery attempt may fail because of:

  • Customer unavailability
  • Incorrect or incomplete address
  • Invalid or unreachable phone number
  • Restricted access to the delivery location
  • Refusal to accept the package
  • Failure to complete COD payment
  • Repeated unsuccessful delivery attempts

The courier partner may attempt re-delivery or return the shipment to ZOERAM.

Re-delivery is not guaranteed and depends on courier availability.

If an order is returned because of customer unavailability, an incorrect address, refusal or another customer-related reason, additional shipping charges may apply before re-shipment.

Refusing a dispatched order does not automatically qualify as an approved cancellation or refund.

Return to Origin

A shipment may be returned to ZOERAM by the courier partner if delivery cannot be completed.

After the returned shipment is received and reviewed, ZOERAM may:

  • Contact the customer for confirmation
  • Offer re-shipment, subject to applicable charges
  • Cancel the order
  • Process an applicable refund for an eligible prepaid order

Original shipping, COD or re-shipping charges may remain non-refundable where the failed delivery resulted from incorrect customer information, refusal or repeated customer unavailability, subject to applicable law.

Order Cancellation Before Shipment

Customers may request cancellation before the order has been shipped.

Cancellation is not automatically guaranteed and depends on the order’s processing and fulfilment status.

Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.

To request cancellation, contact ZOERAM immediately and provide your order number.

After delivery, eligible return or refund requests will be handled according to the ZOERAM Return & Refund Policy.

International Shipping

ZOERAM currently does not offer international shipping.

We accept and deliver orders only within India.

Orders submitted using an international shipping address cannot be processed and may be cancelled.

If payment has already been successfully received for an order that cannot be delivered internationally, the applicable refund will be processed according to the ZOERAM Return & Refund Policy.

If international shipping becomes available in the future, eligible countries, estimated delivery timelines, shipping costs, customs duties, import taxes and other applicable conditions will be displayed on our website or during checkout.

Events Outside Reasonable Control

ZOERAM will not be considered responsible solely for a delay caused by circumstances outside its reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Public-health emergencies
  • Transport strikes
  • Courier-network disruption
  • Internet or telecommunications failures
  • Civil disturbance
  • Other comparable events

ZOERAM will make reasonable efforts to reduce the impact of such events and assist affected customers where practical.

Nothing in this Shipping Policy limits any consumer right or responsibility that cannot lawfully be excluded.

Changes to This Shipping Policy

ZOERAM may update this Shipping Policy to reflect changes in:

  • Shipping partners
  • Charges
  • Delivery locations
  • Processing timelines
  • Store operations
  • Applicable requirements

The updated policy will be posted on this page with a revised “Last Updated” date.

Changes will generally apply to future orders from the stated effective date.

Contact Us

For questions or concerns regarding shipping, delivery or order tracking, please contact:

Store Name: ZOERAM
Legal Owner/Business Name: Rihan Raza
Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India

Please include your order number in all order-related communications so that our support team can assist you efficiently.

ZOERAM is committed to providing every customer with a smooth, transparent and reliable delivery experience.