Shipping Policy

Effective Date: 29 July 2026
Last Updated: 29 July 2026

1. Introduction

Thank you for shopping with ZOERAM.

We are committed to processing and delivering your orders safely, efficiently and as promptly as reasonably possible.

This Shipping Policy explains:

• Our order-processing timelines

• Estimated delivery timelines

• Delivery service area

• Order-tracking process

• Cash on Delivery verification

• Procedures for delayed, lost, damaged or failed deliveries

2. Shipping Service Area

ZOERAM currently accepts and delivers orders only within India.

Delivery availability depends on:

• Serviceability of the customer’s PIN code

• Product availability

• Courier and logistics-partner availability

• Operational or regional restrictions

Certain products or delivery services may not be available at every location.

Orders placed using an incorrect, incomplete, international or non-serviceable delivery address may be delayed or cancelled.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and Cash on Delivery verification, where applicable.

Orders are normally processed from Monday to Saturday, excluding public holidays.

Please note:

• Processing time is separate from the estimated delivery time.

• Orders placed on Sundays or public holidays may begin processing on the next business day.

• High-demand periods, promotional sales, product-availability issues or holidays may result in slightly longer processing times.

• Orders requiring customer verification may be placed on hold until the required confirmation is completed.

• Orders containing multiple products may occasionally be shipped separately.

Once your order has been processed and shipped, tracking information will generally be shared through email, SMS, WhatsApp or another available communication channel.

4. Shipping Method

ZOERAM works with courier and logistics partners to deliver orders across serviceable locations in India.

The delivery method available for an order may depend on:

• Delivery location

• PIN-code serviceability

• Product type

• Courier availability

• Order size or weight

• Product availability

• Other operational factors

ZOERAM does not guarantee that every courier or delivery method will be available for every product, order or location.

5. Cash on Delivery

ZOERAM currently accepts orders through Cash on Delivery where this option is available for the relevant product, delivery location and order value.

Cash on Delivery availability will be displayed during checkout where applicable.

ZOERAM may verify a Cash on Delivery order through:

• Phone call

• Email

• SMS

• WhatsApp

• Order-confirmation code

• Another reasonable verification method

A Cash on Delivery order may be delayed, placed on hold or cancelled if:

• Verification cannot be completed

• The provided contact details are incorrect or unreachable

• The delivery address is incomplete or non-serviceable

• Fraudulent or abusive ordering activity is reasonably suspected

• Multiple previous orders have been refused or remained undelivered

• The customer does not respond to reasonable verification requests

Customers should keep the required order amount available and complete the Cash on Delivery payment at the time of delivery.

6. Estimated Delivery Timeframes

After an order has been processed and shipped, the estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Tier 2 and Tier 3 Cities: 4–7 business days

• Rural or Remote Areas: 5–10 business days

These are estimated timelines and not guaranteed delivery dates.

The total time required to receive an order includes both the order-processing period and the courier-delivery period.

Delivery may take longer because of circumstances including:

• Weather conditions

• Courier-network delays

• Remote or difficult-to-access locations

• Public holidays

• Regional restrictions

• Transport disruption

• Customer unavailability

• Incorrect or incomplete delivery information

• Unexpected logistical, technical or operational issues

• Events outside ZOERAM’s reasonable control

ZOERAM will make reasonable efforts to assist customers when a significant delivery issue is reported.

7. Order Tracking

Once an order has been shipped, tracking information may be sent through:

• Email

• SMS

• WhatsApp, where applicable

• The ZOERAM order-tracking facility

Tracking information may take up to 24–48 hours after shipment confirmation to become active or show movement on the courier partner’s system.

Customers can use the provided tracking number or tracking link to view the latest available shipment status.

Courier tracking updates are provided by the relevant logistics partner and may occasionally be delayed, incomplete or temporarily unavailable.

A delay in tracking updates does not automatically mean that the shipment is lost or has stopped moving.

8. Address and Contact Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Complete shipping address

• House, flat, building or street details

• Landmark, where required

• Correct PIN code

• Active phone number

• Valid email address

Customers should carefully review their delivery information before confirming an order.

If incorrect or incomplete information has been entered, please contact ZOERAM immediately:

Email: support@zoeram.com

ZOERAM will make reasonable efforts to update the information before shipment, but address or contact-detail changes cannot be guaranteed after an order has been processed or dispatched.

Incorrect or incomplete customer information may result in:

• Delivery delays

• Failed delivery attempts

• Return of the shipment

• Order cancellation

9. Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

Customers should first check the courier tracking link for the latest available update.

If a shipment has not moved for an unusually long period or has passed the estimated delivery timeframe, please contact ZOERAM and provide:

• Order number

• Registered phone number or email address

• Tracking number, where available

• A short description of the issue

Our support team will review the available information and coordinate with the courier partner where appropriate.

A delayed delivery does not automatically qualify for a refund or replacement while the shipment remains active and is reasonably expected to be delivered.

10. Lost Shipments

If a shipment appears to be lost, customers should contact ZOERAM as soon as possible.

ZOERAM may initiate an investigation with the relevant courier or logistics partner.

A replacement, refund or another suitable resolution may be provided after the shipment has been investigated and confirmed as lost, subject to:

• Product availability

• Investigation results

• Customer verification

• Applicable circumstances

• The ZOERAM Return & Refund Policy

A shipment will not automatically be considered lost solely because of a temporary delay or missing tracking update.

11. Damaged, Defective, Missing or Incorrect Deliveries

If an order is delivered with:

• A damaged product

• A defective product

• An incorrect product

• Missing products, parts or components

• Materially damaged packaging affecting the product

The customer should contact ZOERAM within 48 hours of delivery.

Customers may be asked to provide:

• Order number

• Clear photographs of the product

• Photographs of the outer and inner packaging

• Photograph of the shipping label

• An unboxing or issue video, where reasonably required

• A clear description of the issue

The reported issue will be reviewed according to the ZOERAM Return & Refund Policy.

Customers should retain the product, packaging, shipping label, invoice, tags, accessories and other included items until the support team completes its review.

12. Failed Delivery Attempts

A delivery attempt may fail because of:

• Customer unavailability

• Incorrect or incomplete address

• Invalid or unreachable phone number

• Restricted access to the delivery location

• Refusal to accept the package

• Failure to complete the Cash on Delivery payment

• Repeated unsuccessful delivery attempts

The courier partner may attempt delivery again or return the shipment to ZOERAM.

Another delivery attempt is not guaranteed and depends on courier availability and the shipment’s current status.

Refusing a dispatched order does not automatically qualify as an approved cancellation, return or refund.

Repeated refusal of verified Cash on Delivery orders may result in restrictions on future orders.

13. Return to Origin

A shipment may be returned to ZOERAM by the courier partner if delivery cannot be completed.

This is commonly referred to as Return to Origin or RTO.

A shipment may be returned because of:

• Customer unavailability

• Incorrect or incomplete delivery information

• Invalid or unreachable phone number

• Refusal to accept the shipment

• Repeated unsuccessful delivery attempts

• Failure to complete the Cash on Delivery payment

• Courier-serviceability or access issues

After the returned shipment is received and reviewed, ZOERAM may:

• Contact the customer for confirmation

• Cancel the order

• Offer another delivery attempt where operationally possible

• Request additional verification before accepting a future Cash on Delivery order

The available resolution will depend on the circumstances, product availability and applicable store policies.

14. Order Cancellation Before Shipment

Customers may request cancellation before the order has been shipped.

Cancellation is not automatically guaranteed and depends on the order’s processing and fulfilment status.

Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.

To request cancellation, contact ZOERAM immediately and provide your order number:

Email: support@zoeram.com

After delivery, eligible return, replacement or refund requests will be handled according to the ZOERAM Return & Refund Policy.

15. Returns and Delivery-Related Resolutions

The availability of a return pickup, replacement, exchange or another delivery-related resolution will be determined according to:

• The reason for the request

• Product eligibility

• Verification of the reported issue

• The ZOERAM Return & Refund Policy

• Applicable law

Where ZOERAM confirms that a product was damaged, defective, missing or incorrect, an approved replacement, return or suitable resolution will be handled according to the applicable policy.

Customer-preference returns, refused deliveries or delivery failures caused by incorrect customer information will be handled according to the ZOERAM Return & Refund Policy and other applicable store policies.

16. International Shipping

ZOERAM currently does not offer international shipping.

We accept and deliver orders only within India.

Orders submitted using an international shipping address cannot be processed and may be cancelled.

If international shipping becomes available in the future, eligible countries, estimated delivery timelines and applicable conditions will be displayed on our website.

17. Events Outside Reasonable Control

ZOERAM will not be considered responsible solely for a delay caused by circumstances outside its reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Public-health emergencies

• Transport strikes

• Courier-network disruption

• Internet or telecommunications failures

• Civil disturbance

• Regional emergencies

• Other comparable events

ZOERAM will make reasonable efforts to reduce the impact of such events and assist affected customers where practical.

Nothing in this Shipping Policy limits any consumer right or responsibility that cannot lawfully be excluded.

18. Changes to This Shipping Policy

ZOERAM may update this Shipping Policy to reflect changes in:

• Shipping partners

• Delivery locations

• Processing timelines

• Courier services

• Store operations

• Applicable legal or operational requirements

The updated policy will be posted on this page with a revised “Last Updated” date.

Changes will generally apply to future orders placed from the stated effective date.

Where reasonably possible, the delivery terms displayed during checkout at the time an order is placed will apply to that order.

19. Contact Us

For questions or concerns regarding shipping, delivery or order tracking, please contact:

Store Name: ZOERAM

Customer-Support Email: support@zoeram.com

Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Business Address: Akhtar Raza Circle, Millath Extension Area, Davangere 577001, Karnataka, India

Please include your order number in all order-related communications so that our support team can assist you efficiently.

ZOERAM is committed to providing every customer with a smooth, transparent and reliable delivery experience.