Shipping policy

Shipping Policy

Introduction

Thank you for shopping with ZOERAM. We are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and other important details related to your order.

 

Order Processing Time

All orders are processed within:

1-3 Business Days PROCESSING TIME

Orders are typically processed Monday through Saturday, excluding public holidays.

Please note:

  • Processing time is separate from shipping and delivery time.
  • During high-demand periods, sales, or holidays, processing times may be slightly extended.

Once your order is processed and shipped, you will receive a confirmation email or message with tracking details.

 

Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery across India.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) where applicable

Shipping availability may vary depending on your delivery location.

 

Delivery Timeframes

Estimated delivery times:

  • Metro Cities → 2-5 Business Days
  • Tier 2 & Tier 3 Cities → 4-7 Business Days
  • Rural Areas → 5-10 Business Days

Please note that delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Remote locations
  • Public holidays
  • Unexpected logistical issues

We appreciate your patience in such situations.

 

Shipping Costs

Our shipping charges are as follows:

  • Standard Shipping Fee → ₹49
  • Free Shipping on Orders Above → ₹999

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

We may occasionally offer promotional free shipping offers during special campaigns or events.

 

Tracking Information

Once your order is shipped, you will receive tracking information via email, SMS, or WhatsApp (if applicable).

Tracking details may take some time to become active after shipment confirmation.

Customers can use the provided tracking number to monitor their shipment status directly through the courier partner’s website.

 

Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If you experience:

  • Significant delivery delays
  • Lost packages
  • Damaged items
  • Incorrect deliveries

Please contact our support team as soon as possible at:

Email:  support@zoeram.com

WhatsApp Support: +91 9141051586

We will do our best to assist and resolve the issue promptly.

Please ensure that your shipping address and contact details are accurate while placing the order. ZOERAM is not responsible for delivery issues caused by incorrect customer information.

 

International Shipping

Currently:

International Shipping Availability → Available / Not Available

If international shipping is available:

  • Delivery timelines and shipping costs may vary depending on the destination country.
  • Customers may be responsible for customs duties, taxes, or import charges imposed by their country.

Additional shipping details will be shown during checkout where applicable.

 

Failed Delivery Attempts

If a delivery attempt fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept the package

the courier partner may attempt re-delivery or return the package to us.

Additional shipping charges may apply for re-shipment in certain cases.

 

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Store Name: ZOERAM

Email:  support@zoeram.com

WhatsApp Support: +91 9141051586
Customer Support Available In: 24x27

We are committed to providing a smooth and reliable shopping experience for every customer.