Cookie Policy

ZOERAM Cookie Policy

Effective Date: 12 July 2026
Last Updated: 12 July 2026

1. Introduction

This Cookie Policy explains how ZOERAM and its service providers may use cookies, pixels, tags, local-storage technologies and similar tools when you visit or use the ZOERAM website.

This policy explains:

  • What cookies and similar technologies are

  • Why they may be used

  • The categories of cookies that may operate on the website

  • How third-party services may use these technologies

  • How you can manage your cookie preferences

  • How cookie-related information may be processed

  • How you can contact ZOERAM with questions or concerns

This Cookie Policy should be read together with the ZOERAM:

  • Privacy Policy

  • Terms of Service

  • Legal Notice

  • Payment Policy

  • Shipping Policy

  • Return & Refund Policy

  • Other applicable store policies

Nothing in this Cookie Policy is intended to exclude, limit or restrict any statutory right or remedy that cannot lawfully be excluded under applicable law.

2. Business Information

The ZOERAM website and online store are operated by:

Brand Name: ZOERAM
Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Principal Business Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India
Customer-Support Email: support@zoeram.com
WhatsApp Support: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Throughout this Cookie Policy, the words “ZOERAM”, “we”, “us” and “our” refer to Rihan Raza, operating the online store under the trading name ZOERAM.

3. What Are Cookies?

Cookies are small data files that a website may place or store on a user’s browser or device.

Cookies may allow a website or service provider to recognize a browser or device, remember certain information and support website functionality.

Cookies may be:

  • Session cookies, which generally remain active only during a browsing session

  • Persistent cookies, which may remain on the device for a specified period or until removed

  • First-party cookies, which are set by or on behalf of ZOERAM

  • Third-party cookies, which are set by an independent service provider used through the website

The exact cookies used may depend on the website features, services and technologies enabled at the relevant time.

4. Similar Technologies

In addition to cookies, ZOERAM and its service providers may use similar technologies, including:

  • Pixels

  • Tags

  • Web beacons

  • Software development tools

  • Local storage

  • Device identifiers

  • Advertising identifiers

  • Embedded scripts

  • Similar browser or device-based technologies

References to “cookies” in this policy may also include these similar technologies where appropriate.

5. Why ZOERAM May Use Cookies

ZOERAM and its service providers may use cookies where reasonably necessary to:

  • Operate the website

  • Maintain website and account security

  • Remember cart items

  • Remember customer preferences

  • Support checkout and payment functionality

  • Maintain user sessions

  • Prevent fraud and misuse

  • Understand website traffic and performance

  • Identify technical errors

  • Improve website functionality and customer experience

  • Understand how customers interact with products and pages

  • Measure the performance of advertising and promotions

  • Display relevant content, products or advertisements

  • Support communications and customer-service tools

  • Comply with applicable legal and security requirements

ZOERAM aims to use cookie-related information only for reasonably necessary and disclosed purposes.

6. Strictly Necessary Cookies

Strictly necessary cookies support essential website features and may be required for the website to function properly.

They may be used for purposes such as:

  • Maintaining website security

  • Detecting suspicious or fraudulent activity

  • Remembering items added to a shopping cart

  • Maintaining a customer’s browsing or account session

  • Supporting checkout and payment processes

  • Balancing website traffic

  • Remembering privacy or cookie preferences

  • Preventing unauthorized access

  • Providing requested website functionality

Because these cookies are necessary to provide the website or a service requested by the customer, they may not always be capable of being disabled through the ZOERAM cookie-preference controls.

Customers may still block them through browser settings, but doing so may prevent parts of the website from functioning correctly.

7. Functional and Preference Cookies

Functional cookies may help remember choices made by a customer and provide enhanced website features.

They may be used to remember information such as:

  • Language or regional preferences

  • Previously selected products or variants

  • Login or account preferences

  • Display settings

  • Customer-service preferences

  • Other website customizations

Disabling functional cookies may cause some personalized or enhanced features to become unavailable.

8. Analytics and Performance Cookies

Analytics and performance cookies may help ZOERAM understand how visitors use the website.

They may collect information about:

  • Pages visited

  • Products viewed

  • Links or buttons selected

  • Time spent on the website

  • Referring websites or advertising sources

  • Device and browser type

  • General website interactions

  • Website errors

  • Loading speed and performance

  • Cart and checkout activity

  • General purchase or conversion activity

This information may be used to understand website performance, identify problems and improve the shopping experience.

Where required, analytics cookies will be used according to available consent choices and applicable law.

9. Advertising and Marketing Cookies

Where enabled, advertising and marketing cookies may be used to:

  • Measure advertising effectiveness

  • Understand interactions with advertisements

  • Limit how often an advertisement is displayed

  • Create or use audience groups

  • Display content, products or advertisements that may be relevant

  • Measure promotional and marketing campaigns

  • Understand whether an advertisement contributed to a website visit or purchase

  • Support advertising on third-party websites or platforms

Advertising providers may use cookie identifiers, device information, browsing activity, product views, cart activity, advertising interactions or limited matching information where lawfully enabled.

These providers may process information according to their own privacy policies and service terms.

Where required, advertising and marketing cookies will be used according to the customer’s consent choices and applicable law.

10. Customer-Support and Chatbot Technologies

Cookies or similar technologies may be used to operate customer-support tools, communication features or the ZOERAM AI chatbot.

These technologies may help:

  • Maintain a chatbot or support session

  • Remember the context of a conversation

  • Route customer-support requests

  • Prevent misuse or automated abuse

  • Measure support-tool performance

  • Connect available order or store information where relevant access is enabled

  • Improve chatbot or customer-support functionality

Chatbot conversations and related personal information will be handled according to the ZOERAM Privacy Policy.

Customers must never share passwords, OTPs, UPI PINs, card PINs, CVV numbers, internet-banking passwords or complete card details through the chatbot or customer-support tools.

11. Payment and Checkout Technologies

Payment gateways, fraud-prevention services and checkout providers may use cookies or similar technologies to:

  • Process payment requests

  • Maintain checkout sessions

  • Confirm transaction status

  • Detect fraud or suspicious activity

  • Protect payment and account security

  • Prevent duplicate transactions

  • Meet applicable security or legal obligations

Independent payment providers may process information according to their own terms, privacy policies and security practices.

ZOERAM does not require customers to provide OTPs, UPI PINs, card PINs, CVVs, passwords or complete card credentials through customer support or the AI chatbot.

12. First-Party and Third-Party Cookies

Some cookies may be placed directly by or on behalf of ZOERAM.

Other cookies may be placed by independent service providers supporting functions such as:

  • Website hosting

  • E-commerce operations

  • Payment processing

  • Shipping and order management

  • Website analytics

  • Advertising and marketing

  • Fraud prevention

  • Customer support

  • AI-chatbot services

  • Email, SMS or WhatsApp communications

  • Social-media features

  • Embedded videos or other content

Third-party cookies and similar technologies may be governed by the relevant provider’s own privacy policy, cookie policy and service terms.

ZOERAM does not independently control every cookie, system or processing decision of a third-party provider.

However, this does not remove any responsibility that ZOERAM cannot lawfully exclude.

13. Embedded Content and External Services

The ZOERAM website may contain content or features provided by independent third parties, including:

  • Videos

  • Maps

  • Social-media content

  • Payment tools

  • Communication widgets

  • Product-review tools

  • Advertising content

  • Other embedded services

When a customer interacts with embedded content, the relevant third party may place cookies or collect information according to its own privacy and cookie practices.

Customers should review the relevant third party’s policies before interacting with its service or providing personal information.

14. Cookie Consent and Preferences

Where an appropriate cookie banner, consent notice or preference tool is available, customers may be given options to:

  • Accept all available cookies

  • Reject non-essential cookies

  • Select particular cookie categories

  • Save cookie preferences

  • Change previously selected preferences

Strictly necessary cookies may remain active because they are required to operate the website or provide a requested service.

A customer’s preferences may be stored using a cookie or similar technology so that the website can remember the selection.

Where processing relies on consent, customers may withdraw or change that consent using the available preference controls, subject to applicable law.

15. Withdrawing Cookie Consent

Where non-essential cookies are used based on consent, customers may withdraw or modify that consent through:

  • The available cookie-preference tool

  • Browser settings

  • Device privacy settings

  • Relevant advertising-platform controls

  • Other preference mechanisms made available by the applicable provider

Withdrawing consent will not affect processing that was lawfully completed before the withdrawal.

Some cookies may remain until they expire or are manually deleted from the browser or device.

16. Managing Cookies Through Browser Settings

Most browsers allow users to:

  • View stored cookies

  • Delete cookies

  • Block all cookies

  • Block third-party cookies

  • Receive a warning before cookies are stored

  • Restrict cookies for selected websites

The exact controls depend on the browser and device used.

Blocking or deleting cookies may cause:

  • Shopping-cart items to be lost

  • Account sessions to end

  • Login preferences to be forgotten

  • Checkout or payment features to stop functioning properly

  • Website preferences to reset

  • Certain pages or features to become unavailable

  • Less relevant content or advertising to be displayed

Customers should review their browser or device instructions for the available controls.

17. Cookie Duration

Cookies may remain active for different periods depending on their purpose and the service provider that sets them.

Some cookies may expire when the browser is closed.

Other cookies may remain for a longer period so that preferences, security settings, analytics information or other functions can be maintained.

Cookie duration may depend on:

  • The cookie’s purpose

  • Website functionality

  • Security requirements

  • Customer preferences

  • The applicable service provider

  • Legal, operational or technical requirements

ZOERAM does not assign a universal retention period to every cookie.

Customers may delete stored cookies through their browser or device settings.

18. Information Collected Through Cookies

Depending on the technologies enabled, cookie-related information may include:

  • IP address

  • Cookie or device identifier

  • Browser type

  • Device type

  • Operating system

  • General geographic or regional information

  • Pages and products viewed

  • Links selected

  • Referring website or advertising source

  • Date and time of visits

  • Time spent on the website

  • Cart and checkout activity

  • Purchase-related interactions

  • Advertising interactions

  • Website performance and error information

  • Stored website preferences

Cookie-related information may become personal information where it identifies, relates to or can reasonably be associated with an individual.

Such information will be handled according to the ZOERAM Privacy Policy and applicable law.

19. How Cookie Information May Be Shared

Cookie-related information may be shared where reasonably necessary with service providers supporting:

  • Website hosting

  • E-commerce functionality

  • Payments and checkout

  • Fraud prevention and security

  • Analytics and performance measurement

  • Advertising and marketing

  • Customer support and AI-chatbot services

  • Communications

  • Cloud storage and technical operations

  • Legal and regulatory compliance

Information may also be disclosed where:

  • Required by applicable law

  • Required by a lawful government or regulatory request

  • Necessary to investigate fraud, misuse or security incidents

  • Necessary to protect the rights, property or safety of ZOERAM, its customers or another person

  • Directed, authorized or consented to by the customer

  • Connected with a lawful merger, acquisition, restructuring or transfer of business assets

ZOERAM does not sell or rent customers’ personal information for monetary consideration.

20. International Processing

Some website, hosting, analytics, advertising, payment, communication, security or chatbot providers may operate or store information outside India.

Where cookie-related personal information is processed outside India, ZOERAM will seek to use service providers and arrangements that handle information according to applicable contractual and legal requirements.

Information processed in another country may also be subject to that country’s laws and lawful-access requirements.

21. Data Security

ZOERAM uses reasonable technical, organizational and administrative measures designed to protect personal information collected through cookies and similar technologies against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Accidental disclosure

  • Unauthorized destruction

ZOERAM also seeks to use service providers that maintain reasonable privacy and security practices.

However, no website, internet transmission, browser, device or electronic-storage system can be guaranteed to be completely secure.

22. Children’s Privacy

The ZOERAM store is intended for individuals who are legally capable of entering into a purchase transaction.

Individuals under the age of 18 should use the website only with the involvement, authorization or supervision of a parent or lawful guardian.

ZOERAM does not knowingly use cookie-related information to target children with personalized advertising without appropriate involvement or authorization where required under applicable law.

If a parent or guardian believes that a child’s personal information has been processed without appropriate authorization, they should contact ZOERAM for review.

23. Privacy Rights and Choices

Subject to applicable law and reasonable identity verification, customers may request assistance relating to cookie-derived personal information, including requests to:

  • Access relevant personal information

  • Correct inaccurate information

  • Withdraw consent for consent-based processing

  • Request applicable deletion or erasure

  • Object to or manage certain marketing preferences

  • Raise a privacy grievance

  • Request information regarding relevant processing activities

Certain requests may be restricted where information must be retained or processed for:

  • Legal or regulatory compliance

  • Fraud prevention

  • Security

  • Transaction records

  • Accounting or taxation

  • Dispute resolution

  • Establishing, exercising or defending legal claims

  • Other lawful purposes

24. Changes to This Cookie Policy

ZOERAM may update this Cookie Policy to reflect changes in:

  • Website technologies

  • Cookie practices

  • Service providers

  • Business operations

  • Website features

  • Security practices

  • Privacy practices

  • Legal or regulatory requirements

The revised policy will be posted with an updated “Last Updated” date.

Where a material change requires additional notice or consent under applicable law, ZOERAM will take reasonable steps to provide it.

25. Contact and Privacy Requests

For questions, concerns or requests relating to cookies, tracking technologies, marketing preferences or personal-information processing, please contact:

Privacy and Grievance Contact: Rihan Raza
Designation: Grievance Officer – ZOERAM
Legal Owner/Business Name: Rihan Raza
Trading Name: ZOERAM
Email: support@zoeram.com
WhatsApp/Contact Number: +91 9141051586
Customer-Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Address: Akhtar Raza Circle, Davangere – 577001, Karnataka, India

When contacting ZOERAM, customers should provide:

  • Full name

  • Registered email address or phone number, where applicable

  • Relevant order number, where applicable

  • Type of cookie or privacy request

  • Clear description of the question or concern

Customers must not include passwords, OTPs, UPI PINs, card PINs, CVVs, internet-banking passwords or complete card details in their message.

ZOERAM may request additional information reasonably necessary to verify identity and prevent unauthorized access to customer information.